However Hau Thai-Tang, Ford’s vice chairman of product improvement and buying, informed Automotive Information that the problems are “very typical” of any new- automobile launch and may not have been observed however for the added transparency created by Ford’s new on-line reservation system.
“As a result of we did on-line reservations, and we took them very early within the course of, our capability to actually forecast a supply date wasn’t very exact,” he mentioned. “We have had to return to these prospects to regulate the timing primarily based on how issues are going. General we have been very pleased with the launches to date. If you consider this final 12 months, we had three huge launches, and we hit all of these launch dates and ramp quantity curves just about to plan after we adjusted for the COVID shutdown.”
Thai-Tang mentioned studies of latest F-150 pickups parked round vegetation in Michigan and Missouri usually are not associated to the launch and are a standard a part of Ford’s build-and-hold course of, and that they don’t impression supply of manufacturing automobiles to prospects. Early metrics for the F-150 and Mach-E are constructive, he mentioned.
“We’ve got connected-vehicle information now, so we’re capable of see in actual time a number of the initial-quality outcomes,” he mentioned. “To date the run charge at zero months in service, we’re seeing about 45 p.c decrease high quality claims this 12 months than the identical interval final 12 months. It is one other proof level the method is working.”
The Mach-E delay, Thai-Tang mentioned, stems from an “industrialization subject” with a single provider he declined to call. It is not in contrast to the Bronco state of affairs, attributable to issues with roof supplier Webasto.
“In each instances, they’re advanced points with instruments that have been put in with abroad help,” he mentioned. “It was difficult by COVID absenteeism, however we’re on the best path.”
Thai-Tang mentioned Ford has seen no noticeable drops in deposits following the delays and that Ford doubtless will proceed the net ordering system for future automobiles due to the larger transparency for purchasers.
“That is turning into the norm,” he mentioned. “You’ll be able to order one thing on Amazon, and so they’ll inform you precisely the place it’s. I feel that is one thing the purchasers are going to count on with their interactions with automotive OEMs as effectively.”